Remote Observation/Assistance via TeamViewer

To remotely connect to an imaging session with HCBI staff, please complete the following steps:

1) Download the TeamViewer software from here.

2) Install the "Default" version for "Personal / Non-commercial use" 

TeamViewer install

3) You DO NOT need to create a TeamViewer account.  This step can be skipped during instalation.

4) You must be connected to the Research Computing VPN. For instructions on how to connect to the RC VPN, click here.

          VPN: vpn.rc.fas.harvard.edu
          User name: *Your RC/SPINAL Username*@odyssey
          2 factor: OpenAuth token

5) Open TeamViewer and click on the "Remote Control" tab.

6) Call the HCBI staff memeber who is performing the imaging (phone numbers are listed here). If your phone plan has limited talk time, Skype, Zoom or WhatsApp can also be used.

7) The HCBI staff member will provide you with a "Partner ID" and Password. Enter these in the TeamViewer window to connect.

TeamViewer Connection

8) Click "Connect"

Please note: HCBI computers do not have integrated speakers and microphones. A phone or VOIP connection will need to be maintained throughout the entire session to communicate with HCBI staff. Be aware of cell phone overage charges!